Billing & Credits

The Billing & Credits section in the Signchain Dashboard provides a comprehensive overview of your account’s financial status, including available credits, outstanding invoices, and payment history. This section is designed to help you manage credits, track payments, and stay up-to-date with your account’s billing cycle.

Key Fields

1. Account Balance
   Displays the total balance, which combines credit notes and outstanding invoices. A positive balance indicates available credit, while a negative balance signifies due invoices.

2. Available Credits
   Shows the number of credits your account currently holds. Credits can be used to perform transaction signings and other operations. You can purchase additional credits by clicking the Purchase Credits button.

3. Subscription Plan
   Displays your active subscription plan and allows you to change plans as needed. Different plans offer varying levels of access and credits. Select a plan and click Update Subscription to generate a new invoice.

4. Renewal Date
   Indicates the next renewal date for your subscription. Ensure payment by this date to maintain your current plan level. Failure to pay by the renewal date may result in a downgrade to the free plan after a grace period.

5. Billing Records
   Lists all billing records in chronological order, including invoices, credit notes, and payments. Click on a billing record ID to view details or to pay pending invoices.

Purchasing Credits

To purchase additional credits:

1. Click on Purchase Credits.
2. Select the number of credits you need, with the total cost displayed before purchase. (Note: A minimum purchase of $10 applies.)
3. Confirm and proceed with the payment.

Invoice Payments

Outstanding invoices can be paid directly within the Dashboard:

1. Navigate to the Billing Records section and select an unpaid invoice.
2. In the Pay Now field, click the Pay with Coinbase button to complete the transaction.

Credit Notes

Credit notes are automatically applied to reduce outstanding balances and can be generated under specific conditions:

• Goodwill Credits: Issued by support for certain account situations.
• Voided Invoices: Credits are created if an invoice is voided before credits are allocated to the account.
• Excess Payments: Any overpaid amounts are converted into credit notes that can be used for future invoices.

Credit notes can be reviewed under Billing Records, with their statuses indicating if they’re available, partially applied, or fully consumed.

Quick Tips

• Monitor Usage: Regularly check your available credits to ensure sufficient funds for ongoing operations.
• Plan Adjustments: Choose a subscription plan that matches your expected usage to optimize costs.
• Automatic Credit Notes: Voided invoices and excess payments are automatically credited to your account, so there’s no need to request adjustments.

For more detailed billing configurations and troubleshooting, refer to the Subscription Management section.

Efficient billing and credit management ensure a smooth Signchain experience, keeping your operations secure and uninterrupted.